Our Delivery Policy
Below is information regarding the delivering of your goods.
The cost of delivery will be provided at the point of order. Please note a full set of Terms & Conditions are available.
Free delivery when you spend £150+ VAT on all bespoke glass*
* only applies to webs sales (excludes Scotland, PL, TR, TD & CT postcodes)
When we will provide the products.
During the order process we will let you know when we will provide our products to you. If the products are being delivered to your home, you must ensure that you or someone you know is available to assist with the unloading of the products. If you or someone you know is unable to assist with the unloading of the products on delivery to your home you must advise us at the point of placing your order as additional handling charges may apply.
Collection by you.
If you have asked to collect the products from our premises, you can contact us and can collect them from us at an agreed time during our working hours of 9am to 5pm on weekdays (excluding public holidays).
If you are not at home when the product is delivered.
If you have asked us to deliver our products to your home and no one is available at your address to take delivery, we will contact you to inform you of how to rearrange delivery.
If you do not re-arrange delivery.
If you do not collect the products from us as arranged or if, after a failed delivery to you (including in circumstances where you or someone you know is not available to assist with the delivery of the products, you have not informed us of this at the point of placing your order and we are unable to deliver the products), you do not re-arrange delivery we will contact you for further instructions and may charge you for all related costs and expenses (including insurance) and any failed delivery fees charged to Glass & Stainless UK by its courier. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 of our T&Cs will apply.
When you become responsible for our products.
You will be responsible for the product(s) from the time we deliver the product(s) to the address you gave us or you or a carrier organised by you collects it from us.
What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the products to you, for example, details of the environment in which our products will be installed. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end this contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
If you are a consumer
Your legal rights if you are a consumer and we deliver goods late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat this contract as at an end straight away if any of the following apply:
- we have refused to deliver the products;
- delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
- you told us before we accepted your order that delivery within the delivery deadline was essential.
Setting a new deadline for delivery if you are a consumer.
If you do not wish to treat this contract as at an end straight away, or do not have the right to do so under clause 5.10, you can give us a new deadline for delivery, which must be reasonable, and you can treat this contract as at an end if we do not meet the new deadline.
Ending this contract for late delivery if you are a consumer.
If you do choose to treat this contract as at an end for late delivery under clause 5.9 or clause 5.10, you can cancel your order for any of the products or reject any products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must allow us to collect them from you. We will pay the costs of collection. Please call customer services on 01260 281748 or email us at firstname.lastname@example.org for a return label or to arrange collection in these circumstances.
We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end this contract and receive a refund for any products or services you have paid for but not received.